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Our Newsletter


Shipping & Returns

 

 

 

 

Returns Policy

We accept 2 types of returns:

1. Unopened/Unused items: You may return new, unopened items within 30 days of receipt for a full refund. The cost of shipping these items back to us will be at your expense.

2. Defective/Damaged items:  You may get a refund for defective or damaged items, but the defect must be reported WITHIN 7 DAYS OF RECEIPT.  Use the "customer service" link to contact us and alert us of the defect so we can offer compensation and make sure you receive a satisfactory product or a refund.  Shipping cost will be at our expense should a return be deemed necessary in these cases.

We'll also pay the return shipping costs if the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

 



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Most orders (about 85-90%) ship on the 3rd business day after an order is placed.  All orders will ship within 1-4 business days.  You will be contacted in the case of a delay or cancellation.  

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.