Frequently Asked Questions

Q:What is your return policy? A:You may return an UNUSED item for a refund for any reason within 7 days. YOU WILL BE RESPONSIBLE FOR RETURN SHIPPING FEES. If the item is defective, we recommend you contact the manufacturer for a replacement as this will save you shipping fees. Q:When can I expect my order to arrive? A:95% of orders will ship within 7 days. In most cases domestic (US) customers can expect their orders to arrive within 10 days. International times vary. **If delivery time frame is an important issue, please contact us before buying as it varies for different items. Q:Do you ship internationally? A:Yes, worldwide shipping is available! Please be aware that duty (import taxes) will be owed on some items when they arrive in your country. Q:The post office says they won't deliver my item unless I pay import tax, will you cover this for me? A:No. You are responsible to pay your own import taxes. When you purchase items outside of your own country sometimes duty is owed on that item. Q:Can you just mark "gift" on my customs for so I won't have to pay duty? A:No. It's our policy to mark all customs forms honestly. Q:Why isn't my credit card working in your check-out? A:Only domestic US customers can pay via credit card. All international customers must make payment via Paypal.

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